Eligible website purchases may be withdrawn within five (5) business days of delivery. Personalized pieces and pieces made to your specifications are excluded. The piece must be returned unused, unassembled, with all accessories and the original or equivalent packaging. The customer pays return transportation.
Order changes may be requested within five (5) calendar days of purchase, only before production begins, for pieces of equal or greater value, with any price difference payable by the customer. Discounted, clearance, display, closeout and prior-collection pieces are not eligible for exchange or return under the policy.
Manufacturing defects are covered by a one (1)-year statutory warranty; free repair is the primary remedy. Email metalhechoartepavoreal@gmail.com with your order number and, for a suspected defect, photographs or video. See Right of Withdrawal, Exchanges, Warranty & Customer Requests for the complete requirements, exclusions, timeframes and procedures.
